A. Cancellation Policy

1. The Company may cancel an order (including online orders) if the item(s) is not available. The customer will be immediately notified about it and the Company will process the return of any payment made. Refund will be credited into the credit card account originally used by the customer for payment. For other modeof payments, please contact the Company immediately.

2. The customer cannot cancel an order once a Confirmation Order is issued and the item(s) has already been dispatched for delivery or already in transit.

3. The customer must examine the purchased item(s) upon collection or delivery for any deficiencies, wrong item, or damages.

B. Return, and Refund Policy

1. Any complaint(s) or claim(s) about the purchased item must be lodged immediately to the Company’s customer service hotline or through the Company’s authorized supervisor.

2. Any requests for return or refund will only be entertained within seven (7) days of receipt of the product by the customer. Any claims beyond this may be refused unless supported by justifiable or valid reasons. The Company has the final authority for those accepted and rejected requests. 

3. Requests may be made for the following reasons:

a. If the products delivered is in damaged or defective condition; or
b. If the product is expired; or
c. If the product delivered is incorrect or different from the order placed, or different from how it is described on the website or brochure.

4. A return or refund for change of mind or other invalid reasons will be discarded. The Company will assess the request on case-by-case basis.

5. Only those item(s) purchased are suitable for refunds. Any freebies or gift items are not qualified for return or refund unless they are the substantial reason for the customer to purchase the package or promo items. 

6. A request for refund will not be honored if the activation pin has already been encoded or registered. This registration has resulted in income commissions being generated, making it impossible to reverse the transaction.

7. Requirements and Process:

a. The customer must deliver the items to the Company’s office or via its authorized distributors who must deliver them to the Company together with receipt and relevant photos to support the claim for return and refund.
b. Item(s) must be returned in its original and complete condition, unused, as of the time received from the Company or authorized distributor.
c. Return request will be processed within 3 working days after the complete set of supporting documents and item(s) is received.
d. All returned items will undergo quality evaluation by the Company.
e. If the product is in perfect condition or not defective, the items will be returned to the customer.
f. If the return and refund request has been approved, a notification will be sent to the customer containing the details and manner of refund.

8. The manner of refund will depend on the mode of payment originally made by the Customer: 

a. For credit card payments, refund will be done via payment reversal and may take 1 to 2 billing cycles, depending on the customer’s bank’s processing time.
b. For cash-on-delivery (COD) payments, the amount will be refunded and credited to the customer’s Company account via e-voucher or points, at the option of the customer. The e-voucher may be used as payment in next online purchase. The e-voucher may be used at any time and has no expiry. 

9. Amount of Refund:

a. The amount to be refunded will be computed based on the unit price paid in the original date of purchase.
b. Retail value of any unreturned item(s) will be deducted from the refund.
c. Refund of shipping fees may be approved if the Company charged shipping fee or constitute the entire value of the original order. The Company has the discretion to refund shipping fees charged by accredited third party service providers.

10. The Company reserves the right to reject any exchange or refund for opened or used item(s) in accordance with relevant Department of Trade and Industry (DTI) rules and regulations and the Consumer Welfare Protection Act.